Terms and Condition

Customer satisfaction is our goal. We always do our best to make our all items same as picture shown on this website. All items featured on this Web site represent the types of gifts PhilippinesFlowerShop.COM offers and may vary depending upon availability.

Substitutions may be necessary to ensure your arrangement or specialty gift is delivered in a timely manner. The utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item. Gifts may be substituted with another specialty gift of equal or greater value and of similar theme and category if your requested gift is not available.

Flowers may substitute with another color if requested color is not available. Basket, vase, bears, chocolate packets may vary and subject to substitute with size, color, shape, brand etc when original (shown on our website) is not available in our stock.

Take note we deliver almost all the places within Philippines but If the delivery address is far from our courier office (For provincial delivery) or not covered for delivery, recipient needs to pick up the item from our advised courier office. Recipient or buyer will be notified the advisory.

Shipping charge still require whether its pick up or delivery since we ship the item to your nearer courier office.

Exact time of delivery may not be possible since none of the couriers commit to it. But delivery is possible within the day as you specified. Further, you may request for morning or afternoon, evening delivery time.

PhilippinesFlowerShop.COM is not liable for any delayed delivery or non-delivery of any items with or without any reason. In no event shall PhilippinesFlowerShop.com be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages, or any damages whatsoever. If the customer is not satisfied with the item for any reason, the item may be replaced if the recipient can send back the item as delivered within 3 working days but cannot be refunded.

Take note, listed products on our website are from different merchants. If you ordered different merchants' items, delivery may be at different times but within your specified date. But in some cases, we can deliver all together even if you choose different merchant products, please send us a request for it.

Our courier and delivery team have FULL rights to deliver to anyone aside from the recipient at the specified delivery address. It is possible that the recipient may not be available at the said address but any person at the said address can accept the item and sign the delivery receipt.

Delivery time guarantee will be suspended during extreme weather such as typhoon, heavy rain, etc. Incomplete shipping addresses might cause a delay in delivery! If your recipient's address is incorrect, the item will not be delivered, and no refund will be made. PhilippinesFlowerShop.COM reserves the rights to cancel orders at any time. Content on this site is copyrighted, including text, images, logos, design